EPL Appliance Repairs
Fault guide

Appliance error codes, explained carefully

A code is a clue—not always a parts diagnosis. Use these common examples to understand the affected system, then confirm the meaning in the official manual for your exact model.

Before you clear the display

Photograph every character and indicator, note the program stage and find the full model number. Stop using the appliance for active leaks, smoke, burning or gas smells, electrical tripping or abnormal heat.

Brand family

Bosch, Siemens, NEFF & Gaggenau

These brands are part of the BSH family, but codes still vary by product type and model generation. The examples below are common orientations, not a substitute for the exact E-Nr manual.

Record the full E-Nr and FD details from the rating plate. Do not assume a dishwasher code has the same meaning on a washer or oven.

E:15 / E15

Dishwasher

What it commonly means

Commonly indicates the water-protection system has detected water in the base or an internal leak condition.

Safe owner check

Turn off the water supply if safe, switch the appliance off and check only for an obvious external spill or hose leak.

When to call

Do not keep restarting or tilting the dishwasher. Arrange service to locate the leak and test the protection system.

E:24 / E24

Dishwasher

What it commonly means

Commonly indicates a drainage problem or that water did not leave the machine as expected.

Safe owner check

Clean the user-accessible filter and check the external drain hose and sink connection for a kink or blockage.

When to call

Call if the code returns, the pump only hums, water leaks, or the approved user checks do not clear it.

E:18 / E18

Washing machine

What it commonly means

Commonly indicates that the washing machine has not drained within the expected time.

Safe owner check

Follow the manual’s safe drain and pump-filter procedure and inspect the external hose without dismantling panels.

When to call

Book service if the filter path is clear, the code repeats, or the door remains locked with water inside.

E:09 / E09

Dishwasher

What it commonly means

On many BSH dishwashers this relates to the heating circuit, but exact interpretation is model-dependent.

Safe owner check

Record whether the load finishes cold and confirm the code in the manual for the exact E-Nr.

When to call

Heating circuits require testing. Stop and call sooner for electrical tripping or a hot electrical smell.

Brand family

Fisher & Paykel

Fisher & Paykel products may show fault numbers, letter-number codes or combinations of flashing cycle LEDs. Meanings differ between DishDrawer, washer, dryer and refrigeration platforms.

For DishDrawer models, record which drawer faulted and the exact display or LED pattern. Confirm the code in the user guide for that model.

F1

DishDrawer (many models)

What it commonly means

Commonly indicates the flood switch has been activated by water in the base pan.

Safe owner check

Turn off the water supply if safe and look for external water without tipping or removing the drawer.

When to call

Arrange service. The source of the water must be found; simply drying or resetting the base does not repair a leak.

A6

DishDrawer (selected models)

What it commonly means

Often relates to spray-arm movement or insufficient water reaching the drawer, but model definitions vary.

Safe owner check

Check that the spray arm is correctly seated and can turn, and that no dish blocks it. Confirm the model manual.

When to call

Call if the fault repeats after correct loading and approved checks, or if filling sounds abnormal.

F / fault number

Refrigerator

What it commonly means

A displayed fault number generally reports a sensor, fan, defrost or control condition; the exact number is platform-specific.

Safe owner check

Photograph the display, protect perishable food and find the full model number.

When to call

Arrange diagnosis if cooling is affected or the fault returns. Do not buy a sensor from a generic code list.

Flashing wash LEDs

Washing machine

What it commonly means

Some models communicate faults through a pattern of cycle LEDs rather than a plain text code.

Safe owner check

Photograph the complete pattern and note the cycle stage. Use the exact model guide to decode it.

When to call

Call when the pattern repeats, the lid or door stays locked, or water remains in the machine.

Brand family

Haier

Haier code meanings depend heavily on the appliance category and model. Even familiar codes such as E1 or E2 can mean something different outside the washer range.

Treat the official manual for the exact model as the authority. Record the complete code, not just the number.

E1

Washing machine (many models)

What it commonly means

Commonly indicates a drainage timeout or water remaining when the machine expected to be empty.

Safe owner check

Check the external hose and follow the manual’s user-accessible filter and draining instructions.

When to call

Arrange service if the code returns, the pump is noisy, or water remains after the safe checks.

E2

Washing machine (selected models)

What it commonly means

Often relates to the door or lid not being detected as closed, though model definitions vary.

Safe owner check

Remove trapped fabric, close the door normally and check the exact manual. Never force or bypass the lock.

When to call

Call if the door is correctly closed but the code remains, or if it will not unlock after the documented procedure.

F / Err display

Refrigerator

What it commonly means

Refrigeration fault displays can point to sensors, fans or controls, but the mapping is model-specific.

Safe owner check

Record cabinet temperatures, the exact display and model number. Protect food if cooling has changed.

When to call

Book diagnosis for persistent displays or temperature loss; do not dismantle fans or rear covers.

Clean filter / filter icon

Dryer

What it commonly means

Usually a maintenance reminder or airflow warning, not necessarily proof that a sensor has failed.

Safe owner check

Clean all user-serviceable filters and heat-exchanger areas exactly as the manual describes.

When to call

Arrange service if the warning returns with clean filters, drying time increases, or the dryer overheats.

Brand family

ILVE

ILVE ovens and cookers span mechanical controls, electronic programmers and induction platforms. Many messages describe a function state rather than a single replaceable part.

Use the model-specific manual. Gas smells, uncontrolled heating and electrical tripping require immediate shutdown and professional help, regardless of the display.

AUTO / A

Oven programmer

What it commonly means

Often indicates that an automatic timed-cooking mode is selected, which can prevent normal manual heating.

Safe owner check

Follow the model manual to return the programmer to manual mode and set the clock after a power interruption.

When to call

Call if controls cannot return to manual mode or the oven remains cold after the correct setup.

Door / lock symbol

Pyrolytic oven

What it commonly means

Indicates the door-lock state during or after a high-temperature cleaning cycle; a flashing or persistent state can indicate incomplete locking or cooling.

Safe owner check

Allow the oven to cool fully and follow the manual. Never force the door.

When to call

Arrange service if the lock remains engaged when cold, the cycle aborts, or the symbol persists.

H

Induction cooktop

What it commonly means

Commonly means residual heat remains on a cooking zone; it is normally a safety indication, not a fault.

Safe owner check

Keep clear of the zone and allow it to cool. Confirm the symbol in the exact manual.

When to call

Call if it remains indefinitely when fully cold or is accompanied by loss of control or another code.

E / F code

Electronic oven or induction

What it commonly means

The specific fault depends on the control platform and full code.

Safe owner check

Photograph every character and locate the model and serial number.

When to call

Arrange model-specific diagnosis rather than relying on an unrelated ILVE code chart.

Brand family

De’Longhi

De’Longhi coffee machines often use plain-language prompts and warning icons rather than universal numbered codes. A message can reflect a routine action, a hydraulic condition or a mechanical fault.

Prompts and reset steps vary across built-in, automatic and capsule machines. Use the exact manual and do not reach into a moving brew mechanism.

General alarm

Automatic coffee machine

What it commonly means

A broad warning that may follow an internal obstruction, sensor condition, contamination or mechanism fault.

Safe owner check

Switch off using the normal controls, clean only removable user parts and restart once as the manual permits.

When to call

Book service if the alarm returns. The message alone does not identify a part.

Insert infuser assembly

Automatic coffee machine

What it commonly means

The machine does not detect the brew unit in its expected position.

Safe owner check

With the machine correctly shut down, remove and refit the infuser only as the manual describes. Never force it.

When to call

Call if the unit will not seat, appears jammed or the message remains after correct refitting.

Water circuit empty / hot water

Coffee machine

What it commonly means

The hydraulic circuit may need priming or may not be detecting water flow.

Safe owner check

Fill and correctly seat the tank, then follow the official priming or hot-water procedure.

When to call

Arrange service if no water flows, the pump sounds strained, or leaks appear.

Descale

Coffee machine

What it commonly means

A usage-based maintenance prompt on many models; it does not necessarily measure scale directly.

Safe owner check

Run the complete model-approved descale program with the specified product and do not interrupt it.

When to call

Call if the prompt will not clear after the full correct program or flow remains restricted.

Brand family

Schweigen, Falmec, Sirius & Whispair

Rangehoods commonly use filter timers, speed indicators and remote-control signals instead of standard fault codes. Icons often request maintenance rather than identify motor failure.

The reset combination and filter type vary. Reset a filter timer only after completing the required cleaning or replacement.

Grease-filter icon

Rangehood

What it commonly means

Usually a timed reminder to clean the metal grease filters.

Safe owner check

Clean and dry user-removable filters by the method in the manual, refit them, then use the documented reset.

When to call

Call if the controls cannot reset or extraction remains poor with clean filters.

Charcoal-filter icon

Recirculating rangehood

What it commonly means

Usually indicates that odour filters are due for replacement or approved regeneration.

Safe owner check

Confirm whether the installation actually recirculates and use the correct model-specific filter.

When to call

Ask for help if the filter type or reset method is unclear; do not fit a generic part near heat and grease.

Flashing speed display

Rangehood

What it commonly means

Can indicate an intensive-speed timer, filter reminder or control condition depending on model.

Safe owner check

Note when it flashes and check the exact manual before treating it as a fault.

When to call

Arrange service if fan speed cannot be controlled, the motor stops, or the display behaves erratically.

Remote not responding

External-motor rangehood

What it commonly means

May relate to remote batteries, pairing, receiver, power supply or the external motor/control system.

Safe owner check

Use the manual’s battery and pairing checks without accessing roof or wall motor enclosures.

When to call

Book service if pairing fails or the motor hums, trips power or does not run.

Brand family

Other authorised brands

Artusi, Fhiaba, Franke, Fulgor Milano and other specialist brands use model-specific controls. For these products, a short generic code list is more likely to mislead than help.

Photograph the full display and rating plate, then consult the official manual or contact EPL. We intentionally do not invent definitions for obscure codes.

Alarm / bell icon

Refrigeration

What it commonly means

Often reports high temperature, an open door or another condition requiring attention, but exact behaviour varies.

Safe owner check

Check that doors close, record actual temperature and confirm the icon in the manual.

When to call

Arrange service if temperature is rising, the alarm persists or food safety may be affected.

H / hot-surface icon

Cooktop

What it commonly means

Often indicates residual heat and may remain until the measured zone temperature falls.

Safe owner check

Treat the surface as hot and consult the manual.

When to call

Call if the indication remains when fully cold or controls do not respond normally.

Filter / droplet icon

Dishwasher or coffee appliance

What it commonly means

Could be a maintenance, water-supply or filter status message depending on the appliance.

Safe owner check

Do not infer the meaning from the icon alone; identify the model and read its user guide.

When to call

Contact us when the official steps do not clear it or normal operation is affected.

Error-code questions

Does an error code identify the failed part?

Not usually. Most codes identify a condition or system. A blockage, sensor, wiring, installation or control issue can sometimes create the same code.

Is it safe to reset an appliance with a code?

Record the code first and follow only the exact model manual. Do not reset and reuse an appliance that is leaking, smoking, overheating, tripping power or smells of gas or burning.

What should I send EPL before a visit?

Send a photo of the complete code and rating plate, plus the appliance type, program stage, symptoms and anything that happened immediately before the fault.

Code still showing?

Send us the exact code and model or book an in-home diagnosis. Phone and online quotes are free; service call fees apply on-site.