Legal
Terms & Conditions
How EPL Appliance Repairs quotes, attends, and warrants in-home appliance repairs — including the 3-month spare-parts warranty we send by SMS, and how we handle personal information.
Last updated: 14 October 2026
These terms apply to EPL Appliance Repairs (Electro Power Link). They do not invent prices or corporate identifiers we have not published elsewhere on this site. The privacy notice for this marketing site is in section 11.
1. Who we are
These Terms & Conditions explain how EPL Appliance Repairs (trading name of Electro Power Link) (“we”, “us”, “our”) quotes, books, attends, and warrants in-home appliance repair work across Sydney, NSW.
We operate from Marsfield and Castle Hill. You can reach us at info@eplappliances.com.au, (02) 9000 1148, or 1300 375 000.
We are an authorised agent for 21 appliance brands listed on our brands page. For those brands we work directly with the manufacturers, use genuine manufacturer parts where the job needs them, and send manufacturer-trained technicians. We do not claim authorisation for brands outside that published list.
2. Scope of these terms
These terms cover repair work we carry out, and the quotes, bookings, and warranty follow-up that go with that work. The privacy policy for this marketing site is in section 11. Job-specific notes from your technician on the day also apply.
Separate online services we link to — including booking (book.eplappliances.com.au), the customer portal (portal.eplappliances.com.au), B2B (b2b.eplappliances.com.au), and our callback request form (call.eplappliances.com.au) — are operated as distinct services. When you leave this marketing site for those products, their own notices and practices also apply.
This page does not invent prices, ABN details, or cancellation fees we have not published elsewhere on this site. If a figure is not written here or confirmed on the job, it is not a quote.
3. Quotes and service call fees
Phone and online quotes are free. A service call fee applies when a technician visits. The on-site fee covers attendance and diagnosis at the appliance — it is a different service from a phone or online quote.
The online estimator shows the current first-visit estimate from our booking system: service call (attendance, diagnosis, and travel for that address) plus labour. Extra labour after you approve further work, and parts if needed, are extra.
Where a technician provides a repair quote following diagnosis, that quote relates to the fault or repair requirement identified at the time of diagnosis. It may not represent the final step required to complete the repair if further faults, parts, labour, or other repair requirements are identified during the work. Any additional work or costs will be discussed with you and approved before proceeding.
A phone or online quote cannot replace diagnosis where the cause is uncertain. Repair options and pricing follow inspection, and we do not promise that every repair will be worthwhile before the fault is known.
4. Booking and attendance
You can get an estimate, book online, call us, or request a callback. Same-day and next-day visits are subject to technician availability in your suburb. Same-day attendance is not guaranteed.
We aim to call ahead before arrival where practical. Access to the appliance, parking notes, and any safety issues (for example gas smell, burning, electrical tripping, or water leaks) should be mentioned when you book so we can plan the visit.
Our typical office hours, as published on this site, are Monday–Friday 8am–6pm and Saturday 9am–5pm (Sydney time). Field attendance depends on the booked window and traffic, not only those hours.
5. Diagnosis, approvals and work
We diagnose the appliance and explain the repair options and applicable pricing before work begins. A quote provided after diagnosis relates to the fault or repair requirement identified at that stage and may not cover additional work that becomes necessary as the repair progresses.
No additional work will be carried out without your approval. If further faults, parts, labour, or other repair requirements are identified after the initial quote, we will explain the additional work and any applicable charges and obtain your approval before proceeding.
Some faults are not worth repairing, or the safer recommendation is replacement. We will say so after diagnosis rather than invent a fixed price up front.
Manufacturer warranty, consumer guarantees, and customer-paid repair are different pathways. If the appliance may still be under the manufacturer’s warranty, say so when you book and have proof of purchase ready where possible. Authorisation as a service agent does not by itself mean your job is a warranty job.
6. Repair warranty
We provide a warranty on repair work and replacement parts in accordance with the terms below. These warranty terms apply to customer-paid repairs carried out by us and do not replace any manufacturer warranty or your rights under the Australian Consumer Law.
If you need to request a warranty revisit, please have your job number available. The warranty terms applicable to your repair are also provided by SMS when a warranty booking is scheduled.
- a) Replacement parts — three-month warranty
Replacement spare parts fitted by us are covered by a three-month warranty from the date of the original repair.
- b) Failure of the same replacement part
If the same replacement part that we previously fitted develops a fault during the three-month warranty period, we will re-attend and inspect the appliance at no additional charge.
Where the fault is confirmed to be with that same replacement part, we will repair or replace the part as appropriate, without charging you for the replacement part or the labour required for that warranty repair.
- c) The same issue returns where no part was replaced
If the same fault or issue returns during the warranty period and no replacement part was fitted during the original repair, the return visit is not covered by the replacement-part warranty.
If further repair work is required, any parts and additional labour will be quoted and approved by you before the work proceeds.
- d) A different issue within one month
If, within one month of our original attendance, the appliance develops a different fault that is unrelated to the original issue we attended to, we will waive the service call fee for the follow-up visit.
Any labour required to diagnose or repair the different fault, together with any parts required, will be charged at the applicable rates and will be confirmed with you before work proceeds.
These warranty terms apply to the repair work described above. They do not limit or exclude any rights or remedies you may have under the Australian Consumer Law.
7. Manufacturer warranty and authorised-agent jobs
For authorised brands, we may be able to use manufacturer information and genuine parts channels. Coverage still depends on the appliance, the purchase, the fault, and the manufacturer’s or legal cover — not on a fault code alone.
Installation, use, external supply, and maintenance conditions may need to be checked. Do not assume a manufacturer will pay for a job until that pathway is confirmed.
8. Parts
Where the job requires replacement parts, we source genuine / OEM manufacturer parts through authorised channels for the 21 brands we are authorised to service.
If a suitable genuine part is not available, or an alternative part is proposed, we will clearly advise you of the part being fitted. The repair warranty in section 6 applies to parts replaced by us.
If you have been charged for a part that is ultimately not fitted to the appliance, we will, where reasonably possible, return the unused part to our supplier and refund the amount paid for that part. Where the return of the unused part results in any actual costs to us, including freight, return shipping or supplier-imposed restocking or return fees, those costs will be deducted from the refund. We will not deduct any amount exceeding the actual costs incurred in returning the unused part.
9. Australian Consumer Law
These terms, including the repair warranty in section 6, are in addition to your rights under the Australian Consumer Law. Nothing on this page limits those rights.
10. This website and other EPL services
This marketing website at www.eplappliances.com.au is for information about our repair service. The on-site chat is a local FAQ helper. It answers from published site content and is not a live agent. It must not be treated as a quote.
Booking, B2B, and callback tools run on the subdomains listed in section 2. Track a repair from this website at /track — after you confirm your mobile you open that job on the customer portal.
11. Privacy Policy
This section is the privacy notice for this marketing site. It explains how EPL Appliance Repairs (trading name of Electro Power Link) handles personal information when you use www.eplappliances.com.au, contact us, apply for a job, or interact with our customer-service channels for in-home appliance repair across Sydney, NSW. We respect the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
It covers information collected through this website, including our careers application form, on-site FAQ chat, and any analytics we may enable. Separate online services we link to — booking, the customer portal, B2B, and the callback form listed in section 2 — are operated as distinct services. When you leave this marketing site for those products, their own notices apply to the information you provide there.
What we collect. We only collect personal information that is reasonably necessary for our functions — mainly arranging appliance repairs, answering enquiries, recruiting, and improving this website. If you email or call us, we may hold your name, phone, email, suburb or address, appliance details, and the content of your message. This website’s contact page primarily directs you to book or call; it does not currently host a separate contact form.
Careers applications. When you apply via /careers we collect your name, phone, email, role of interest, cover note, and optional resume (PDF or Word). Submissions are emailed to us (via Resend) and may also trigger an SMS alert to our recruiting contact (via Twilio).
Booking, calling, and chat. Online booking and web calling happen on the book and call subdomains. Those services collect the details needed to schedule or connect a call. Our website chat is a local FAQ helper. It answers from published site content and does not send your messages to a live agent or third-party chatbot provider. Messages stay in your browser session unless you later contact us by another channel.
Technical and analytics data. Our host (Vercel) may process standard server logs such as IP address, user agent, and requested URLs for security and reliability. We may enable Google Analytics (or similar) in future; if we do, it may collect usage metrics such as pages viewed, approximate location derived from IP, device/browser type, and referral source. Analytics identifiers are not used to sell your information.
How we use it. We use personal information to respond to enquiries and provide quotes or repairs; schedule visits and follow up on work; assess job applications; operate, secure and improve this website; meet legal, insurance and record-keeping obligations; and analyse aggregated site usage if analytics are enabled. We do not sell personal information.
Cookies. This site may use cookies or similar technologies that are necessary for basic operation (for example load balancing or security) via our hosting platform. If we enable analytics, additional cookies or local storage identifiers may be set by that provider. You can control cookies through your browser settings. Booking, portal, B2B and call services may set their own cookies when you use them.
Who we share information with. We disclose personal information only where needed to run our business or where the law requires it. Typical recipients include Resend (email delivery for careers applications), Twilio (SMS alerts for careers applications), Vercel (hosting), operators of our booking, portal, B2B and call services when you use those products, manufacturers or parts suppliers where needed for authorised warranty or parts work, professional advisers and insurers under confidentiality obligations, and regulators or law enforcement when we are legally required to disclose information.
Some providers store or process data outside Australia. Website hosting and related infrastructure may involve processing in the United States (for example via Vercel). Email and SMS providers may also process data overseas. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information (APP 8), or we rely on another permitted basis under the Privacy Act.
Storage and retention. We hold personal information in electronic systems and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep it only as long as needed for the purpose it was collected, for legitimate business records, or as required by law. Careers applications that do not progress are typically retained for a limited recruitment period and then deleted or de-identified, unless we need to keep them longer for legal reasons.
Access and correction (APP 12 & 13). You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Email info@eplappliances.com.au with “Privacy request” in the subject line and enough detail for us to identify you and locate the records. We will respond within a reasonable time. In limited cases we may refuse where the Privacy Act allows; if so, we will explain why (unless it is unreasonable to do so) and tell you how to complain.
Complaints. If you are concerned about how we have handled your personal information, contact us first at info@eplappliances.com.au. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.
Children. Our services are aimed at adults arranging appliance repairs or employment. We do not knowingly collect personal information from children for marketing or recruitment through this website. If you believe a child has provided us with personal information, contact us and we will take reasonable steps to delete it.
12. Changes to these terms
We may update these Terms & Conditions from time to time — for example if our booking process, warranty SMS wording, or service area changes. The “Last updated” date at the top of this page will change when we do. The warranty conditions that apply to a completed job are those in force when the work was carried out, plus your Australian Consumer Law rights.
13. Contact us
Job or warranty questions: info@eplappliances.com.au
Phone: (02) 9000 1148 or 1300 375 000
Or request a callback. Have your job number ready if we have already sent you one.
Locations: Marsfield and Castle Hill, Sydney, NSW. Privacy questions: use the same contacts and put “Privacy request” in the email subject.